Local people have given the thumbs up to their community health services.

More than 3,000 people (96% of respondents) in Medway and Swale completed a survey rating the quality of care they received from teams at Medway Community Healthcare as good or very good.

Clinical teams at Medway Community Healthcare provide a range of health services to local people in their homes, at clinics and inpatient units including community nursing, dementia support, children’s therapy, palliative care, oncology and emergency dental care.

People were surveyed through a variety of methods including letters, postal surveys, phone calls and online surveys.

Fiona Stephens, clinical quality director, said: “I would like to thank everyone who responded to our survey.

“Listening to people who use our services is the best way for us to really know how well we are doing.

“Responses and suggestions from patients help us to continue to improve the service we provide.”

Comments from people who responded to surveys included a person who had been looked after by the advanced community assessment team (ACAT) who thanked the team for their help, adding ‘My nurse saved my life’.

An oncology patient also praised their nurse as ‘patient, caring and puts me at ease’ and a local parent said the children’s therapy team team make their child’s appointments a ‘friendly, relaxed, fun and warm experience’.

Patients will continue to be surveyed about their care and results will be used to inform future improvements and developments to services.

Fiona added: “I am delighted that the vast majority of people we asked told us that they are happy with the care we are providing to them. I am proud of our dedicated nurses, doctors and therapists as well as the teams who support them to care for local people.”

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